Customer Management
What is customer management
Customer management is the processes, practices, systems and applications used by a company to manage its relationships with existing and new potential customers. Customer management is a practice oriented towards the development and long-term retention of a company’s strategic customers. Successful development of this practice requires intelligent diagnostic tools and performance measures that guide and define strategic decisions.
Maintaining customer loyalty has always been an important goal for all successful businesses. These are the companies that aim to maintain and develop a quality customer base. Proper customer management allows these companies to ensure that the services they provide are in line with what the customer is looking for. Through this strategy, further opportunities for their business development can be identified.


For Whom is the Customer Management service for?
The Customer Management service is aimed at any business that wants to align its customer approach with its goals. The profitability of a business depends to a large extent on its ability to recognize, grow and retain its profitable customers. This can be achieved by combining a substantial understanding of the personal needs, behaviors and overall value of customers, with the ability to approach them at various points of contact.
In addition, it allows the company to optimize customer satisfaction and develop a relationship of trust with its customers. The importance of customer management today is something that cannot be disputed. Ms. Kontaratou’s AKV Coaching understands the importance of customer management in promoting business growth and, therefore, emphasizes building relationships with healthy customers to ensure that their needs are met.
Advantages
- Rewarding your business loyal customers.
- The offer of quality customer services and after sales services.
- Use of corrective actions, for the complete satisfaction of the customers.
- Accepting customer criticism as an opportunity for improvement and growth.
- Kindness and service are the cornerstones of your success.


Results
- Retaining your existing customers.
- Increase your customer base.
- Attract new customers from your competition.
- Customers act as ambassadors for your business.
- Offering a quality customer experience to your customers.
Why choose Ms. Kontaratou's Customer Management services for your business
With the ever-changing business landscape, fierce competition and the ever-increasing technology, managing your customer relationships has become a very critical strategy for business success. Ms. Kontaratou, through her proven experience, helps companies manage customer relationships, from gaining new customers to managing their day-to-day support. The value of this consulting service is crucial for the fulfillment of the requirements of the company and at the same time of its clients. High know-how and experience will help companies improve their business performance and manage the overall consumer experience. The goal is to create meaningful relationships throughout the life of a customer (customer lifecycle).
Happy Clients
I was lucky enough to receive coaching by Anna and she was extremely helpful in managing my business, organizing it and foreseeing problems. Anna is an exceptional person, incredibly knowledgeable about her subject, with great critical thinking and empathy.

Anna is an amazing coach, she helped me clarify, discern and delimit my professional goals! We set priorities and the prepared the steps necessary to achieve my goals, which we followed during the sessions. It helped me a lot in order to be organized and consistent in doing the things I want!

With our sessions I gained administrative and business knowledge, confidence & strength to face the difficulties of my job. With her love for what she does, she transmitted her passion and energy to me. What is certain is that I alone would not have succeeded and I could not have reached such a good level professionally.

I truly adored the sessions with Anna as they helped me get organized, understand what my real motivations are now and break down my goals into smaller parts which I then started to achieve. I also realized how important it is to take notes on this and I always have a notebook with me where I record all my ideas. Thank you for everything.

Anna helped us via her immense positive energy, knowledge, and understanding to redefine our goals and manage situations and time more effectively. She was very professional while also demonstrating apt communication skills, she provided us with a different point of view to approach the difficulties and focus on the creative part of our work.

Anna with her professionalism and optimism helped me set my goals, organize my thoughts and claim the life I was always after. She helped me boost my confidence and many times showed me another way of thinking that I had never imagined. Coaching with Anna is like receiving an injection of optimism and energy.

I appreciate Anna as a person. Coaching with Anna helped me redefine my orientation, get my compass back in my hands and set new goals. Anna, thank you!

My sessions with Ms. Kontaratou were useful and highly effective on a personal & professional level. I learned to manage stressful situations and developed my self-confidence and self-esteem. I am grateful for our cooperation.

The sessions with Anna paved the way for me and gave me the right tools to clarify and set my professional goals. The steps that she helped me follow led me faster to achieving my goal.

Anna, I want to thank you for your personal guidance. You helped me change, upgrade & strengthen my team. She also helped me have vision, faith in myself and persistence! With your knowledge you added value to my business! Thank you from the bottom of my heart!!

Anna helped me give myself the answers I was looking for, working systematically & methodically. I recommend her to anyone who decides to receive coaching to achieve their goals and plan their future.

My sessions with Ms. Kontaratou led to the achievement of my personal and professional balance. I learned to control and delineate my daily life more effectively, to achieve my goals and to think only positively. I am grateful for our cooperation and for everything I learned next to her!

I thought that everything I already had in my mind was everything I needed to grow my business. I soon realized that time was passing and nothing was changing. You see… “The mind can take you to the moon”, everything can be done very easily with thought… in a matter of seconds I would say…
Only with Anna did I realize that one thought is not enough and that you need to analyze it into individual tasks – actions for each of your goals and to set deadlines for them…
A conversation with you alone is always easy…
There were many times when I could not give a direct answer to Anna’s otherwise “simple” question: “…So, how do you plan to do that?”
Anna helped me banish many ambiguities in my mind, to make my goals clear and ultimately simpler. Every single time I left our sessions, I had another weapon at my disposal to achieve my goals!!!
I urge everyone who wants to grow their business or have some issues to contact Anna, because as I said before, a conversation alone with you is always easy.
Anna, thank you very much.

As a very anxious person in combination with the many new responsibilities I had in my new job, everyday life had become a test for me. I had literally lost my sleep, I could not get organized and I had no time for myself. My sessions with Anna not only taught me how to banish stress from my life but also taught me how to find myself again both personally and professionally!

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